Frequently asked questions

I bought the tickets. What do I need to board the ship?
In order to enter the ship it is necessary to show and scan the code from the tickets purchased. You can show tickets for the entrance in two ways: You can print and show the contents of a web page that contains a QR code that is displayed after a successful payment or via an email link sent from the CorvusPay server. You can also print a file racun.pdf which contains purchased tickets with barcodes. The file racun.pdf was also sent to your e-mail address. Please do not print the QR code image across the entire A4 paper, because the QR code is then scaled and can not be scanned.

I bought the tickets. What do I need to board the ship?

In order to enter the ship it is necessary to show and scan the code from the tickets purchased.
You can show tickets for the entrance in two ways:
- You can print and show the contents of a web page that contains a QR code that is displayed after a successful payment or via an email link sent from the CorvusPay server.
- You can also print a file racun.pdf which contains purchased tickets with barcodes. The file racun.pdf was also sent to your e-mail address.
Please do not print the QR code image across the entire A4 paper, because the QR code is then scaled and can not be scanned.

I can't open file racun.pdf
If you've closed a webpage, you can always return it via the link in the confirmation e-mail you received. After opening the page in the browser, right-click and select Print from the drop-down menu. The print option window will open. Click here at the bottom of that window and the ticket will be printed.